FAQ
Find answers to our most commonly asked questions below. Can't find what you're looking for? Contact our team — we're happy to help.
Shipping & Delivery
Do you offer free shipping?
Yes! We offer free economy shipping on all orders of $99 or more within the United States. Orders under $99 ship for a flat rate of $9.99.
How long does shipping take?
Orders are processed within 24–48 business hours (Monday–Friday, cutoff 12 pm PST). Economy shipping delivers in 5–8 business days. Need it faster? We offer UPS Next Day Saver (1–2 days, $25) and UPS Next Day (1 day, $30).
Do you ship internationally?
We currently ship within the United States only. Sign up for our newsletter to be the first to know when international shipping becomes available.
How do I track my order?
Once your order ships, you'll receive an email with tracking information. You can also track your order anytime through our Order Tracking page.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy. Items must be in original condition — unworn, unwashed, unaltered, with all tags intact and original packaging. Certain items like final sale, custom orders, beauty products, and gift cards are non-refundable. See our full Return Policy for details.
How do I start a return?
Visit our Returns Portal, enter your email and verification code, select the order and items you'd like to return, and follow the 4-step process. Once approved, we'll email you a free prepaid return shipping label — no cost to you.
How long do refunds take?
After your return is processed, refunds appear within 1–3 business days on your original payment method. Choose store credit instead and your refund is immediate — plus the return shipping fee is waived. If more than 15 business days have passed since approval, contact us at cs@self-indulge.com.
Can I exchange an item?
Yes! You can exchange items for different variants (size, color) through our Returns Portal. Once your exchange is approved, the replacement ships to you.
Sizing & Fit
How do I find my size?
Check the size chart on each product page for specific measurements. Since we carry multiple designers, sizing may vary by brand — we recommend comparing your body measurements to the garment measurements listed. Visit our Size & Fit Guide for measuring instructions and general sizing reference.
Do your clothes run true to size?
Most of our pieces run true to size, but sizing can vary between designers. Each product page includes specific size and fit information. When in doubt, we recommend ordering your usual size.
What if my item doesn't fit?
No worries — you can return or exchange within 30 days. We provide a free prepaid return label so you can easily swap for the right size through our Returns Portal.
Product & Care
Are your products sustainably sourced?
We're committed to conscious fashion. We prioritize quality over quantity, partnering with suppliers who share our values of responsibility and mindful production. Learn more on our Sustainability page.
How should I care for my garments?
Care instructions are included on each garment's label and listed on the product page. As a general rule, we recommend cold wash or hand wash for delicate fabrics and storing knits folded rather than hung to maintain their shape.
Orders & Payment
How do I use a discount code?
Enter your discount code at checkout in the "Discount code" field and click "Apply." Only one discount code can be used per order.
About Self Indulge
Who is behind Self Indulge?
Self Indulge is a boutique online destination based in Los Angeles, California. We curate elegant, fashion-forward pieces for women who appreciate uniqueness and timeless style.
How do I contact customer support?
Email us at cs@self-indulge.com or call (310) 402-2890, Monday–Friday 9 am–5 pm PST. We typically respond within 1 business day.
Do you have an affiliate program?
Yes! We partner with content creators and style enthusiasts. Visit our Affiliate Program to learn more and apply.
Still Have Questions?
Our team is here to help. Reach out and we'll get back to you within 1 business day.

