Return Policy
Starting online returns is easy
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Enter your email address and verification code to sign in.
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Go to your order history, select the order and items you want to return or exchange and follow the instructions, only 4 steps complete the returns request and submit.
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Once your request is approved, you will get email updates notifications with shipping guidelines.
What items are returnable?（eligible for returns）
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30-day return policy, which means you have 30 days after receiving your item to request a return.
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All the items must be returned in their original condition. Items must be unworn unwashed, and unaltered in their original condition. Return label will be sent via email.
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In unused and resellable items, or defective items.
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In the original packaging with all the tags intact.
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You’ll also need the receipt or proof of purchase.
What items and exceptions are non-refundable?
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Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
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Final sale products.
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Outbound shipping fees from the original order.
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Show signs of wear.
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Gift cards.
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Discounted items (if applicable).
Damage, loss, or theft issues
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If the purchased product is faulty, reach out to us within 7 days of the delivered date.
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If the purchased product is loss, or theft, Please collect evidence and contact us immediately.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, we allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
Refund solutions
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Refund to original payment method, with return shipping fee deducted.
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Refund to your Self Indulge store credit with waived return shipping fee.
How soon will I get my refund?
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After your return has been processed, you will receive a refund notice from us and it will take an additional 1-3 business days for the refund to be returned to your original payment method. The refund to the store credit is immediate.
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If more than 15 business days have passed since we’ve approved your return, please contact us at cs@self-indulge.com.